Qk99 Platform Terms and Conditions — Know Before You Play

1 General Information & Scope of Agreement

These Terms and Conditions constitute a legal agreement between qk99 (qk99.bet) and its users. By registering an account on qk99, you confirm that you have read these Terms and Conditions in full and agree to abide by them.

Qk99 is an internationally licensed online gaming and betting platform serving users in Bangladesh and beyond. The platform offers Sports Betting, Live Casino, slots, and a range of other gaming services.

These Terms and Conditions are governed by the applicable laws of Bangladesh. In the event of a dispute, both parties will first attempt to resolve the matter through mutual discussion.

2 Account Registration & Eligibility

To register an account with qk99, the following conditions must be met:

• You must be at least 18 years old.
• A valid mobile number and email address are required.
• Each individual may register only one account.
• All information provided at the time of registration must be accurate and truthful.
• A copy of your national ID or passport may be requested for identity verification.

Qk99 reserves the right to reject any account application without reason. Accounts created using false information may be cancelled at any time and the balance may be forfeited.

3 Deposit, Withdrawal & Payment Policy

Qk99 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Payment guidelines are outlined below:

• Minimum deposit: BDT 10.
• Minimum withdrawal: BDT 100.
• Withdrawals must be made to the same source as the original deposit.
• KYC (identity verification) must be completed before your first withdrawal.
• Withdrawals are typically processed within 5 minutes, but may take up to 24 hours during verification.
• Daily withdrawal limits are determined by the user's account level.

If a transaction fails during a deposit, please contact qk99 customer support. Having a screenshot or reference number of the transaction will help resolve the issue faster.

4 Bonus & Promotion Terms

Qk99 regularly offers a variety of bonuses and promotions. The following general terms apply to all bonuses:

• Each bonus offer comes with its own wagering requirement, which typically ranges from 10x to 30x the bonus amount.
• Withdrawals are not permitted while a bonus is active.
• A deadline applies for meeting wagering requirements; bonuses will be forfeited if the requirements are not completed in time.
• Claiming bonuses across multiple accounts from the same IP address or device is not permitted.
• Qk99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account will be placed under investigation.

The welcome bonus is available to new members only and is automatically applied to the first deposit. To view the full bonus terms, Rewards Page here.

5 Betting Rules

The following rules must be followed when placing bets on qk99:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If the market closes before an event begins, the related bet will be voided.
• If incorrect odds are displayed due to a technical error, qk99 reserves the right to void the affected bets.
• Qk99 is not responsible for any missed bets in live betting due to internet disconnection.
• Arbitrage betting across multiple accounts is strictly prohibited.

Sports Betting, casino, and other games each have their own detailed rules, available within their respective sections.

6 Prohibited Activities

The following activities are strictly prohibited on the qk99 platform:

• Creating an account using a false identity or under someone else's name.
• Money laundering or any transaction involving illegal funds.
• Placing bets using software bots or automated tools is strictly prohibited.
• Exploiting technical vulnerabilities in the platform.
• Harassing or deceiving other members.
• Claiming bonuses using multiple accounts.
• Using the qk99 name or logo without authorization.

Any involvement in the activities listed above will result in immediate account suspension, balance forfeiture, and legal action where necessary.

7 Account Closure & Deactivation

Qk99 reserves the right to suspend or close accounts under the following circumstances:

• Violation of the Terms & Conditions.
• If identity verification is not completed satisfactorily.
• If a suspicious or unusual transaction is detected.
• If the account has been inactive for 12 consecutive months (an inactivity fee may apply).
• If the user requests to close their own account.

To close your account, please contact customer support. Make sure to withdraw any remaining balance before the account is closed, as withdrawal options may be limited afterwards.

8 Limitation of Liability

Qk99 shall not be held liable in the following circumstances:

• If a bet or game is missed due to an internet connection failure.
• If login credentials are compromised due to the user's own negligence.
• Transactions may be delayed or failed due to third-party service failures, such as payment gateway outages.
• If the service is interrupted due to natural disasters, government restrictions, or other unavoidable circumstances.
• Gaming can lead to financial loss — betting always involves risk.

Qk99 is committed to maintaining a secure and stable platform, but 100% uptime cannot be guaranteed. Services may be temporarily unavailable during scheduled maintenance or upgrades.

9 Policy on Rule Changes

Qk99 reserves the right to partially or fully update these Terms & Conditions at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or via SMS.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

We recommend visiting this page regularly to stay up to date.

10 Contact & Dispute Resolution

If you have any questions or concerns about these Terms and Conditions, please reach out to us:

• Email: support@qk99.bet
• Live Chat: Chat button in the bottom-right corner of the platform
• Support hours: 9:00 AM — 12:00 AM daily (Bangladesh Time)

We typically respond to all complaints within 3 business days. Complex matters may take longer, but you will be kept informed throughout.