Qk99 Privacy Policy — How Your Data Stays Protected

1 Introduction & Scope

Qk99 (https://qk99.bet) operates an online gaming and betting platform for users in Bangladesh and other countries. This Privacy Policy ("Policy") explains in detail how your personal information is collected, stored, used, and kept secure.

By using our platform, visiting our website, or creating an account, you automatically agree to this Privacy Policy. Please read it carefully before your first use.

This policy applies solely to qk99's own platform. Third-party websites and services are governed by their own privacy policies.

2 What Information We Collect

Qk99 collects only the information that is strictly necessary — nothing more. We gather two types of data:

Information you provide directly:

• At registration: full name, date of birth, mobile number, and email address.
• During KYC verification: National ID / passport number and copy.
• At the time of payment: mobile banking number (bKash, Nagad, Rocket).
• When contacting Customer Support: your messages and any attachments.

Automatically Collected Information:

• IP address and device type (mobile / desktop).
• Browser and operating system information.
• Time spent on the platform and pages visited.
• Login timestamps and failed login attempt logs.
• Betting and transaction history.

3 How Your Information Is Used

Qk99 uses your information for the following purposes:

• Account Management: For registration, login, password reset, and session management.
• Payment Processing: To maintain records of deposits, withdrawals, and transaction history.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Customer Support: To handle your complaints, questions, and support requests.
• Legal Obligations: To comply with applicable laws and meet regulatory requirements.
• Personalized Experience: To recommend games, offers, and bonuses tailored to your preferences.
• Promotional Communications: To inform you of new offers and updates, with your consent.

4 Data Sharing & Third Parties

Qk99 never sells your personal information. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to process transactions. They are bound by their own privacy policies.
• Identity Verification Services: Authorized verification agencies handling the KYC process may access your identity document details.
• Legal Authorities: Information may be disclosed to relevant authorities when required by court order or legal obligation.
• Technology Partners: Server hosting, analytics, and security providers may access limited technical data.

5 Cookie Policy

The qk99 website and app use various types of cookies — small data files stored in your browser or on your device.

• Essential Cookies: Required for login sessions and core platform functionality. The site cannot operate without these.
• Performance Cookies: To identify which pages are used most — no personally identifiable information is involved.
• Functional Cookies: To remember your language preference, location, and other settings.
• Analytics Cookies: To analyze user behavior and improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6 Data Security Measures

Qk99 maintains industry-standard security measures to protect your information:

• 256-bit TLS/SSL encryption — applied to all data transmissions.
• Encrypted database — stored data cannot be read by unauthorized parties.
• Two-factor authentication (2FA) — to prevent unauthorized access to your account.
• Regular security audits and penetration testing.
• Restricted Staff Access — only authorized personnel can view specific data.
• 24/7 system monitoring with automated detection of unusual activity.

7 Your Data Rights

As a qk99 user, you have the following rights:

8 Child Protection Policy

Qk99 strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process.
• Any account found to belong to a minor will be closed immediately.
• Parents or guardians with concerns may contact us at support@qk99.bet.

9 Policy Changes & Updates

Qk99 may update this Privacy Policy due to business changes, new services, or legal requirements. When changes occur:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Registered members will be notified by email of any significant changes.
• A notification banner will be displayed on the platform.
• Continued use of qk99 after any changes takes effect will be considered acceptance of the updated policy.

We encourage you to check this page regularly. If you do not agree with any updated policy, you always have the option to close your account.

10 Contact & Data Protection Requests

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@qk99.bet
• Live Chat: Chat button at the bottom-right corner of the platform.
• Support hours: Daily, 9:00 AM — 12:00 AM (Bangladesh Time).

We typically respond to requests to access, correct, or delete your data within 7 business days. Complex requests may take up to 30 days — you will be kept informed at every step.